Select a carrier and period to generate a Statement of Account.
Dispute Management
VoiceSwitch Pro
Status
Dispute Ref
Carrier
Invoice
Status
Amount
Raised By
Date Raised
Resolution Date
Notes
No disputes found.
Invoice Netting
VoiceSwitch Pro
Invoice Netting allows Customer and Supplier invoices for the same Bilateral Carrier to be netted against each other, reducing settlement requirements.
Carrier
Carrier
Customer Invoice
Supplier Invoice
Customer Amount
Supplier Amount
Net Amount
Status
Select a bilateral carrier to view netting options.
Billing Auditing
VoiceSwitch Pro
PeriodFromToAction
Date/Time
User
Action
Carrier
Invoice/Reference
Details
Billing Configuration
VoiceSwitch Pro
Invoice Numbering
Default Settings
days
Add Customer Payment
Reports
VoiceSwitch Pro
Reports/Call Detail Records
New Report
Save Report
Rename / Delete Report
Export
Export Templates
Rerate Customer
Rerate Supplier
toGenerated at --:--
Customer Signalling
Supplier Signalling
Routing
Signalling
Detected ▼
Carrier
Carrier
From
S...
—
Zone
To
—
Duration
✏️
Click search to load CDRs
Download CSV
Download PCAP
Timeline
Select a CDR row to view timeline
Configure Columns
Routing
Customer
Supplier
Media
Time
Financial Total
Origination
Destination
LIVE CALLS
342
↑ +12 from last min
ASR TODAY
68.4%
Target: 65%
ACD TODAY
3m 24s
Avg call duration
REVENUE TODAY
$4,812
Margin: $1,240
Top Routes – Live
Destination
Calls
ASR
ACD
India Mobile
84
72%
4m 12s
UK Fixed
61
81%
2m 45s
USA Fixed
55
61%
3m 08s
UAE Mobile
42
54%
1m 58s
Dashboards
📊 Traffic Overview
Live traffic stats, ASR/ACD trends, top destinations
Last updated: Today 09:15
💰 Financial Dashboard
Revenue, margin, invoice status, balance summary
Last updated: Today 08:00
📈 Executive Summary
High-level KPIs for management reporting
Last updated: Yesterday 18:00
Reports/Report Builder
New Report
Save Report
Rename / Delete Report
Export
Export Templates
Rerate Customer
Rerate Supplier
to
Customer
Supplier
Routing
Custo... Calls
Metrics Connect...
Custo... ASR
Metrics ACD
Minutes
Financial Total
Interconnect
Interconnect
Zone ✏️
Calls
Connected
ASR
ACD
Minutes
Revenue
Cost
Margin
Click search 🔍 to run report
TOTAL
—
—
—
—
—
—
—
—
Report Builder — Configure Fields
NormalPrevious hourPrevious dayPrevious week
Customer
Supplier
Metrics
Financial Total
Financial Per Minute
Financial Per Rated Minute
Report Builder
Traffic Reports
Financial Reports
Account Manager Reports
Report Scheduling
Report Name
Frequency
Next Run
Recipients
Status
Daily Traffic Summary
Daily – 08:00
Tomorrow 08:00
vasim@digitalk.com
Active
Weekly Financial Report
Weekly – Mon 09:00
Mon 09:00
kalpesh@digitalk.com
Active
Monthly Executive Summary
Monthly – 1st 07:00
1st Nov 07:00
rakesh@digitalk.com
Paused
Alarm Manager
Alarm Name
Trigger
Threshold
Notify
Status
Low ASR Alert
ASR drops below
50%
vasim@digitalk.com
Active
High Call Volume
Concurrent calls exceed
500
kalpesh@digitalk.com
Active
Balance Low
Carrier balance below
$500
rakesh@digitalk.com
Triggered
Routing Plans
VoiceSwitch Pro
Routing Plans
Routing Jobs
Add Plan
Replace Plan
Copy Carrier Priority Rules
Copy Zone Priority Rules
Copy Zone Distribution Rules
Usage Check
Export Plan
Set Interconnect Position
Delete Interconnects
Edit Interconnects
Add Routes
Name
Plan Entries
Rate Effective Date
Last Updated
Dynamic Routing
Benchmark Plan
Assigned
No routing jobs currently running.
Job ID
Type
Status
Started
Completed
User
No jobs found
Zones and Codes
VoiceSwitch Pro
Codes
Zones
Regions
Pageof 124
Showing 1 - 250 of 30,773 Rows
Code
Min Digits
Max Digits
Zone
Region
Pageof 6
Showing 1 - 250 of 1,447 Rows
Zone ▲
Region
Number of Codes
Region
Number of Zones
Customer Rating Plans
VoiceSwitch Pro
Rating Plans
Notifications
Floor Price Rules
Multiplan Import
Business Rules
Add Plan
Copy Plan
Export Rates
Import New Rating Plan
Import Rates into Multiple Plans
Replace Plan
Usage Check
Restore Plans
Delete Old Versions
Delete Import Templates
Delete Export Templates
Name
£/$
Margin Enforcement
Template
Uncommitted Changes
Last Updated
Assigned
Customer Notifications
Configure rate notification settings and templates for customer communications.
Floor Price Rules
Define floor price rules to enforce minimum pricing on customer rating plans.
Multiplan Import
Import rates into multiple customer rating plans simultaneously.
Business Rules
Configure business rules for rating plan management and automation.
Supplier Rating
VoiceSwitch Pro
Rating Plans
Import Jobs
Import Summary
Import Settings
Import Templates
Import Notifications
Routing Codes
Copy Rating Plan
Import New Rating Plan
Export Rates
Replace Plan
Restore Plans
Delete Old Versions
Delete Import Templates
Delete Export Templates
Name
Supplier
Block Unresolvable Codes
Currency
Creation Template
Uncommitted Changes
Last Updated
In Use
Import Jobs
Job ID
Plan
Status
Started
Completed
User
No import jobs found.
Summary of all supplier rating plan imports.
Configure import settings and automation.
Manage import templates for processing supplier rate files.
Configure email notifications for import events.
View and manage routing codes associated with supplier rating plans.
Active Alerts
VoiceSwitch Pro
Active Alerts
Alert History
Alert Rules
Alert Contacts
🔴
3
Critical
🟡
7
Warning
🔵
12
Info
✅
Resolved
All others OK
Severity
Alert
Entity
Time
Value
Threshold
Critical
Low ASR
Telnyx → India Mobile
09:14:02
42%
50%
Critical
Balance Low
Carrier: BT Wholesale
08:52:17
$320
$500
Critical
Carrier Down
Lingo Telecom
07:30:45
0 calls
—
Warning
High Concurrent Calls
System
09:01:33
1850
1800
Warning
High ACD Drop
UAE Mobile route
08:44:11
58s
90s
Time
Severity
Alert
Entity
Status
2026-04-06 22:10
Critical
Low ASR
Telnyx → UK Fixed
Resolved
2026-04-06 18:44
Warning
Balance Low
Carrier: Telnyx
Resolved
2026-04-06 14:22
Info
New Carrier Added
BT Wholesale
Resolved
Alert Rules
Rule Name
Condition
Threshold
Severity
Notify
Status
ASR Drop
ASR below threshold
50%
Critical
Email + SMS
Active
Low Balance
Carrier balance below
$500
Critical
Email
Active
High Concurrent
Concurrent calls exceed
1800
Warning
Email
Active
Alert Contacts
Name
Email
Mobile
Notify Via
Vasim Solanki
vasim@company.com
+91 98XXX XXXXX
Email + SMS
Kalpesh Wadekar
kalpesh@company.com
+91 97XXX XXXXX
Email
Rakesh Pillai
rakesh@company.com
+91 99XXX XXXXX
Email + SMS
Users
VoiceSwitch Pro
Users
Roles & Permissions
System Settings
Audit Log
API Keys
System Users
Name
Email
Role
Last Login
2FA
Status
Parth Zaveri
parth@company.com
Super Admin
Today 09:00
✓
Active
Vasim Solanki
vasim@company.com
Admin
Today 08:45
✓
Active
Kalpesh Wadekar
kalpesh@company.com
Manager
Yesterday
✗
Active
Rakesh Pillai
rakesh@company.com
Manager
2 days ago
✓
Active
Roles & Permissions
Super Admin
All access
User management
System settings
Billing
Carriers
Routing
Admin
Carriers
Billing
Routing
Reporting
Diagnostics
Manager
View Carriers
View Billing
Reports
Diagnostics
Read Only
View only all sections
General Settings
Email / SMTP Settings
Security Settings
Billing Settings
Audit Log
Time
User
Action
Section
IP
2026-04-07 09:14
Parth Zaveri
Acknowledged alert
Alerts
103.21.x.x
2026-04-07 08:52
Vasim Solanki
Modified rate plan
Rating
103.21.x.x
2026-04-07 08:30
Kalpesh Wadekar
Exported CDR report
Reporting
103.22.x.x
2026-04-07 07:45
Parth Zaveri
Added new carrier
Carriers
103.21.x.x
2026-04-07 07:00
Parth Zaveri
Login
Auth
103.21.x.x
API Keys
⚠️ Keep your API keys secure. Never share them publicly.
Name
Key
Permissions
Created
Last Used
Production
vsp_live_••••••••4a2f
Full Access
2026-01-01
Today
Reporting
vsp_live_••••••••9c1e
Read Only
2026-02-15
Yesterday
SIP Trunks
VoiceSwitch Pro
SIP Trunks
Endpoints
DID Numbers
Capacity
SIP Trunks
Trunk Name
SBC IP
Protocol
Codec
Capacity
Status
Telnyx-Primary
185.32.78.37
SIP/UDP
G.711, G.729
2000
Active
Lingo-Backup
192.168.10.22
SIP/TCP
G.711
1000
Active
BT-Wholesale
10.0.0.5
SIP/UDP
G.729
500
Degraded
Endpoints
Endpoint
IP Address
Type
Customer
Active Calls
Status
EP-001
103.21.44.10
IP Auth
Acme Corp
142
Online
EP-002
45.77.120.88
SIP Credentials
GlobalTel
98
Online
EP-003
62.112.9.44
IP Auth
VoicePlus
0
Offline
DID Numbers
DID Number
Country
Type
Routed To
Monthly Cost
Status
+44 20 7946 0001
🇬🇧 UK
Geographic
EP-001
$1.50
Active
+1 212 555 0001
🇺🇸 USA
Local
EP-002
$1.00
Active
+971 4 000 0001
🇦🇪 UAE
Mobile
EP-001
$4.00
Active
Capacity Overview
TOTAL CAPACITY
3,500
concurrent calls
IN USE
342
9.8% utilization
AVAILABLE
3,158
90.2% free
PEAK TODAY
487
13.9% peak
Trunk
Max Capacity
In Use
Utilization
Telnyx-Primary
2,000
142
7.1%
Lingo-Backup
1,000
98
9.8%
BT-Wholesale
500
102
20.4%
Help & Tutorials
VoiceSwitch Pro
Welcome to the Online Help for VoiceSwitch Pro
Carrier Cloud is a complete wholesale routing and interconnect platform for operators and wholesale voice providers to run their entire service.
The Menu at the top of the screen provides the ability to navigate through the main areas of the Carrier Cloud product. Namely Carriers, Rating, Routing, Billing, and Reporting.
🚀 Getting Started
Two-Factor Authentication (2FA)
Carrier Cloud Call Progress Flowchart
Managing Carriers
Rating Foundations
Introduction to Routing
OBR (Origin-Based Rating and Routing)
Introducing Billing on Carrier Cloud
VoiceSwitch Pro Reporting and Monitoring
🎬 Video Tutorial Categories
Introductory
Carrier Management
Routing
Billing
Customer Rating
Supplier Rating
Reporting
Diagnostics
Bilateral Agreements
User Management
Partner Portal
Price Lookup Display
VoiceSwitch Pro
Carrier Cloud Manager
👁
Forgot Password?
Reset Password
Enter your email address and we will send you a link to reset your password.
← Back to Login
📧
Check your email
A password reset link has been sent to . Please check your inbox.
You can create a unique set of priority rules defined after the blank routing plan has been created. Once priority rules have been defined the routing plan can be populated automatically based on priority and price.
Priority rules are used in conjunction with price to determine the position of a carrier interconnect within the routing order.
Alternatively, a blank routing plan can have routes added manually. You can define one or more carrier interconnect routing choices for each route (code).
Retry Options
Dynamic Routing
Dynamic Routing allows the platform to automatically adjust routing priority based on real-time quality metrics such as ASR and ACD.
Analysis & Creation
Plan Summary
Plan Name—
Creation TypeCreate a blank plan
Click "Next" to create the routing plan.
Add Rating Plan
1. Plan Details›2. Default Rates›3. Time Classes›4. Zones›5. Analysis and Creation
Customer Rating Plan Details
Time Zone
💡 Assigned Currency
Assigning currency to a Customer Rating Plan is mandatory.
Important It is not possible to change currency once the Customer Rating Plan has been created. If the wrong currency is assigned you will need to delete the rating plan and then create a new plan with the correct currency assigned.
Default Rates
Time Classes
Select time classes to include in this rating plan. Time classes allow different rates to be applied at different times of day or days of the week.
Zones
Select the zone set to use for this rating plan.
Analysis & Creation
Plan Summary
Plan Name—
CurrencyUSD
Time ZoneUTC
Click "Next" to create the customer rating plan.
Add Code
Code Details
Add Report
Add New Carrier
Carrier Details
Customer Financial Details
Supplier Financial Details
💡 Assigned Currency
Assigning currency on creation of a new Carrier is mandatory.
Important:
It is not possible to change currency once the Carrier has been created. You would need to delete the Carrier and then add a new entry with the correct currency assigned.
Carrier Management/1WORLD
VoiceSwitch Pro
Carrier Details
Interconnects
Contact Details
Accounting Details
Credit Alerts
Add Interconnect
Edit Carrier
Delete Carrier
Carrier Details
Carrier Name—
Type—
Time Zone—
Account Manager—
Customer BillingManual
Currency
Primary CurrencyUSD
Currency 2-
Currency 3-
Routing
CapacityUnrestricted
Circular RoutingDisabled
Credit Control
Direction
$/£
Credit
Remaining
Limit
24 Hour Spend Limit
Direction
$/£
24 Hr Spend
Remaining
Limit
Customer Credit Settings
Credit TypePostpaid
Bilateral Limit BreachBlock Customer
24 Hr Spend Limit BreachAlert Only
24 Hr Spend ModeRolling 24 Hours
Supplier Credit Settings
Credit TypePostpaid
Interconnects will be matched in the order presented here.
Interconnect
Direction
$/£
Protocol
Capacity
Enabled
Tech-Prefix
IP Address
Supplier Buy Rates
Services
No interconnects. Use Actions → Add Interconnect.
Drag-and-drop to re-order the interconnects
Contact Details
Billing Name—
Telephone—
Fax—
Email—
Website—
Company Address
Address—
—
Postcode—
Country—
Billing Address
Address—
—
Postcode—
Country—
Contacts
Contact
Job Title
Telephone
Mobile
Fax
Email
Note
Portal Access
No contacts added yet.
Accounting Details
Customer Account Number—
Supplier Account Number—
Tax Code—
Bill To—
Ship To—
Credit Alerts
Direction
$/£
Alert At
Alert Type
Email
Customer
USD
$500
Email
alerts@company.com
Supplier
USD
$200
Email + SMS
alerts@company.com
Add Interconnect
Details
Name
Protocol Type
Currency
Direction
Copy existing interconnect setting
Interconnect
🔌 API Configuration
Edit Carrier —
Carrier Details
Currency
USD
Routing
⚠ Circular Routing
Leave at "Disabled" unless Circular Routing is specifically required. This controls whether calls from a Customer Interconnect can be sent to a Supplier Interconnect on the same Carrier.
ℹ Time Zone
The Carrier Time Zone allows "time sensitive" features such as Customer Rating, Reporting, and Billing to be managed in the Carrier's Local Time.
Edit Credit Settings —
Credit Control Limits
Direction
$/£
Limit
None
Customer
USD
Supplier
USD
Bilateral
USD
24 Hour Spend Limit
Direction
$/£
Limit
None
Customer
USD
Supplier
USD
Customer Credit Settings
Supplier Credit Settings
Note: Credit Limits are only used with Postpaid Balances. Customer credit limits will suspend calls when reached. Supplier credit limits are for reference only.